FAQ - Frequent questions

How can I place an order?

Orders can be sent by fax to 099 9701021 or by email to ordini@cpvini.com.

The order in addition to the number of products you want to purchase must indicate:

1) name and surname / company name;

2) full address of the purchaser (as well as any address for delivery if different);

3) tax code and / or VAT number;

4) telephone number;

5) preferred payment method.

Once we have received all the data, we will send the cost estimate, which must be accepted in writing after checking the data reported. Any changes must be communicated before acceptance.

Quotations are valid for 30 days from the date of issue. They will subsequently be canceled.

Is there a minimum quantity to order?

No, it is possible to order any quantity regardless of the type of packaging of the products.

What does the shipping service include?

Delivery is made to the house number indicated on the ground floor. There is no delivery service on the upper floors.

In addition, upon payment and prior request at the time of the order, the following services are possible:

  1. tail lift;

  2. delivery to the floors;

  3. porterage.

What happens if no one is present at the delivery?

The courier will leave a notice and attempt delivery the next business day.

What should I do at the time of delivery?

You will need to check:

  • that the packages are intact, not damaged or wet and in any case conform to the standard characteristics of a package;

  • that the number of packages (parcels) indicated on the transport document is equal to the number of those actually delivered.

What happens in case of disputes?

Any disputes must be raised immediately to the carrier; failing these the product is considered to have been delivered correctly.

If upon delivery of products there is evident damage to the packaging, a written reservation must be made by writing "NOT COMPLIANT FOR BREAKAGE" with date and signature on the delivery note, in addition to rejecting the damaged products. In case of shortages, damages, losses and other problems, the recipient must complain to the courier and inform our shipping office.

When will I receive the invoice?

It will be sent by post / email in pdf format in the first days of the month following the month of shipment of products. It must be kept together with the delivery note that is delivered at the time of unloading.